At Benken, we provide only the highest quality grown and sourced plant materials. Our commitment is to ensure your success and satisfaction with every plant purchased.
Plant Warranties
Nursery Plants (trees and shrubs)
The tree and shrub warranty is valid one year from the date of purchase and covers only plant material rated for Hardiness Zone 6b. Boxwoods are not covered.
Perennials
The perennial warranty is valid until October 1 of the year of purchase.
Annuals, Tropicals, and Houseplants
There is no warranty for annuals, tropicals, or houseplants.
Returns
Plants
Plants may be returned for full credit within 24 hours of purchase and must be in the same condition as they were when sold.
Non-Plant
Non-plant materials may be returned for full credit within seven days of purchase. The seasonal nature of our business requires us not to exceed seven days.
General
Claim Process
- Provide proof of purchase. If possible, please bring the plant in. If you have photos, please share the plant showing its current condition.
- Upon management approval, you will be offered a store credit of 50% the original value
Additional Notes
- Warranty claims are subject to review and management approval.
- The warranty is limited to store credit at the stated percent
- No warranty on sale items
Important Conditions & Exclusions (trees, shrubs, and perennials)
This warranty does not cover plants that experience failure due to:
- Incorrect planting or improper location selection – including planting in containers, lack of maintenance or neglect – including under or over watering, extreme weather or natural disasters, and insects