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Delivery Policy and Wire Services:

Local Deliveries:

  • Any order taken by 11:30 am EST will be delivered same day for $14.99.
  • Requested Morning Delivery (between the hours of 8 am-noon): $19.99.
  • Requested Afternoon Delivery (between the hours of noon-6 pm): $19.99.
  • Time Sensitive Delivery: We can take your order anytime of the day up until 3 pm and have it delivered in the Greater Cincinnati/Northern Kentucky area within two hours for $24.99.
  • Sunday Deliveries: Deliveries will be made to funeral homes only. No home deliveries.
  • This schedule changes for the Sunday prior to major Holidays.
  • Funeral orders for Sunday delivery need to be received by 5 pm on the preceding Saturday.

Out of Town Deliveries:

  • Deliveries outside of our normal delivery area can be taken for delivery anywhere in the US or Canada for a regular delivery charge of $14.99 plus a service fee of $4.99.
  • Orders must reach us by noon (in the recipient's time zone) on the day of the delivery for delivery that same day.
  • 24-hour notice will be needed during Holiday times.

NOTE: No additional charge for timed deliveries to funeral homes in our immediate delivery area.

Wire/Services: We are a part of both FTD/ Teleflora wire services. We can send your order worldwide.

Cancellations: Cancellations may be made up to one day ahead of scheduled delivery date. An order may not be canceled once it has been processed and delivery attempted.

Incorrect/Incomplete Address:

Incorrect addresses or changes to the address after the order has been placed resulting in a re-delivery will be charged a re-delivery fee of $14.99.

When the recipient is not home:

Our normal delivery window is 8am-6pm. We will make every effort to deliver your package to the recipient within this window. In some cases, it is necessary to leave the package with a neighbor. In such cases, the delivery driver will leave a note on the recipient’s door stating who accepted the delivery on their behalf. In the event the delivery driver cannot find someone to accept the delivery, it will be brought back and scheduled for re-delivery and subject to a $14.99 re-delivery fee. When the weather permits, your order may be placed in a safe location on the recipient’s front porch or suitable location. If the recipient is at work all day we suggest sending to their workplace.

Substitutions:

On all arrangements: substitutions may be necessary to ensure your arrangement is delivered in a timely manner. We will give your order the care and attention to ensure that it is as similar as possible to what you requested.

Everday Orders:

Domestic USA- orders received by NOON in the delivery area are able to be delivered same day.

International orders, take 3-5 business days for delivery.

Holiday Orders:

Domestic USA – Orders received are on a next day delivery. Example, Order is placed on Monday, or can be delivered the next day or future date.

International orders, Take 5-8 business days for delivery.